Warranty Policy

Effective Date: January 18, 2026

At Rugged Pro Gear, we stand behind the quality and durability of every product we sell. Our goal is to ensure your gear performs reliably on the job site or in the backcountry.

Manufacturer's Warranty

All products sold by Rugged Pro Gear are backed by the original manufacturer's warranty. Coverage details—including duration, terms, and conditions—vary by brand and product. Please refer to the product manual, packaging, or manufacturer's website for exact information. If you're unsure about your item's specific warranty, contact our support team for assistance.

Product Quality Guarantee

Your satisfaction is important to us. If your item arrives defective, malfunctions under normal use, or fails to meet our standards of rugged reliability, we offer a full 100% refund or replacement (at our discretion).

To help us resolve the issue quickly:

  • Inspect the packaging upon arrival. If any damage is visible (even to the box), note it on the delivery receipt.
  • If you couldn't open the package right away and suspect damage, mark "suspect damage" on the receipt.
  • Email photos or videos of the damage and/or issue to support@ruggedprogear.com so we can expedite your replacement or refund.
Warranty Limitations & Exclusions

The manufacturer's warranty typically covers defects in materials and workmanship under normal intended use. Coverage does not include:

  • Damage caused by misuse, abuse, improper installation, unauthorized modifications, accidents, or normal wear and tear.
  • Damage from extreme environmental conditions beyond what the product is designed for (e.g., excessive exposure, submersion when not rated).
  • Consumable parts, accessories, or batteries—unless specifically noted as covered.

For the most accurate details on your product, always check the included documentation or reach out to us.

Filing a Warranty Claim

To start a claim email us at support@ruggedprogear.com with:

  • Proof of purchase (order number or receipt)
  • Detailed description of the issue
  • Photos or videos showing the
  • problem (highly recommended)

We'll review your claim promptly and may request additional information or photos.

  • If approved, we'll arrange a repair (if applicable), replacement, or refund based on the manufacturer's terms and our quality guarantee.
Shipping & Labor Responsibilities
  • Returning the product to us for evaluation is your responsibility (unless the issue is clearly our error, such as shipping damage).
  • If a repair or replacement is approved, we will typically cover outbound shipping of the replacement item.
  • Labor, installation, or removal costs are not covered under standard warranties.
Transferring Your Warranty

Most manufacturer warranties are non-transferable and apply only to the original purchaser. For any exceptions or information on extended warranty options (where available), review your product's documentation or contact our support team.

Disclaimers & Legal Limitations
  • This warranty statement, combined with the manufacturer's warranty, represents our full obligation regarding product performance.
  • We disclaim liability for any incidental, consequential, or special damages arising from the use or inability to use the product.
  • Some jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, so these limitations may not apply to you. This warranty gives you specific legal rights, and you may have other rights that vary by state or country.
Contact Us for Warranty Support

We aim to respond within 24 hours. Use our live chat or contact form for the fastest assistance.

- Rugged Pro Gear Team

JOB SITE GRIT. BACKCOUNTRY TOUGH. BUILT TO TAKE THE BEATING.